The Philippines will host the 9th International Contact Center Conference and Expo (ICCCE) on August 28 to 30. Thousands of delegates from across the globe are expected to attend the conference and expo which will be held for the first time in Cebu City, Philippines. 

This year’s theme is “Where the World Meets the Philippines.” 

The three-day expo, organized by the Contact Center Association of the Philippines (CCAP), will gather the top business and industry experts for an in-depth discussion of industry trends and best practices. 

The ICCCE is considered one of the biggest yearly business process outsourcing (BPO) events. It is organized as a venue for discussions about the future of the industry and as a way to network with experts that are invited to become among the panel of speakers. 

In a press conference held recently, CCAP president Benidicto Hernandez said that the association chose Cebu as this year’s venue to showcase what the city can offer, particularly to the global outsourcing market, and to promote BPO and contact center locations outside of Metro Manila.

The CCAP exec added, “It is with great pride that we bring the world’s largest contact center conference to Cebu to open its doors to the world of global outsourcing. Cebu has much to offer by way of its talented and friendly people, modern infrastructure and sound business climate.”