The Top Outsourced IT Support Companies in the Philippines

July 7, 2023
|By Fern Carlos

The Top Outsourced IT Support Companies in the Philippines

As the demand for technology grows, businesses are finding it increasingly necessary to have reliable IT support. However, maintaining an in-house IT team can be costly and time-consuming. This is where outsourcing comes in. The Philippines has become an attractive destination for outsourcing IT support due to its cost-effectiveness and skilled workforce. According to a report by Everest Group, the Philippines is the second-largest outsourcing destination for IT services, with a market share of 18%. This is due to a combination of factors, including lower labor costs and a highly skilled workforce. This article will provide insights on IT outsourcing, the top outsourced IT support companies in the Philippines, the benefits of outsourcing IT, and more

Table of Contents:

 

Introduction to Outsourced IT Support Companies in the Philippines

Outsourcing IT support to the Philippines has become a popular choice for businesses around the world. The country has a strong IT sector and a large English-speaking workforce, making communication easy for businesses based in English-speaking countries. Additionally, the cost of labor in the Philippines is significantly lower than in Western countries, making it an attractive option for businesses looking to cut costs.

Benefits of Outsourcing IT Support to the Philippines

One of the biggest benefits of outsourcing IT support to the Philippines is cost savings. As mentioned earlier, labor costs in the Philippines are significantly lower than in Western countries. This means that businesses can save a substantial amount of money on salaries and other costs associated with maintaining an in-house IT team.
Another benefit is access to a skilled workforce. The Philippines has a large pool of skilled IT professionals who are familiar with the latest technologies and trends. Outsourcing IT support to the Philippines means businesses can tap into this pool of talent and benefit from their expertise.

Factors to Consider When Choosing an Outsourced IT Support Company in the Philippines

Choosing the right outsourced IT support company in the Philippines can be a daunting task. There are several factors that businesses need to consider before making a decision. One of the most important factors to consider is the company’s experience. It’s essential to choose a company that has a proven track record of providing quality IT support services.
Another factor to consider is the company’s communication skills. Effective communication is crucial when outsourcing IT support. The company should have a clear understanding of the business’s needs and be able to communicate effectively with the business’s employees.

Top Outsourced IT Support Companies in the Philippines

There are numerous IT support companies in the Philippines. Here are some of them:
1. Sourcefit
2. Sutherland
3. Teleperformance
4. Sykes
5. Telus
6. Flat Planet
7. Concentrix
8. Accenture

Outsourced IT Support Pricing and Packages

Top Outsourced IT Support Companies in the Philippines: Large pool of skilled IT professionals

When choosing an outsourced IT support company in the Philippines, pricing is an important factor to consider. Different companies offer different pricing plans and packages. It’s important to choose a company that offers a pricing plan that fits the business’s budget and needs.

Most outsourced IT support companies in the Philippines offer flexible pricing plans. This means that businesses can choose a plan that fits their needs and budget. Some companies offer fixed pricing plans, while others offer customized pricing plans that are tailored to the business’s specific needs.

How to Effectively Communicate with Your Outsourced IT Support Team

Effective communication is crucial when outsourcing IT support to the Philippines. It’s essential to establish clear lines of communication and ensure that the outsourced IT support team understands the business’s needs and requirements. Here are some tips for effectively communicating with your outsourced IT support team:

1. Establish clear lines of communication
2. Schedule regular meetings with the outsourced IT support team
3. Provide clear instructions and guidelines
4. Use collaboration tools to facilitate communication
5. Ensure that the outsourced IT support team understands the business’s culture and values

Common Challenges and Solutions When Outsourcing IT Support to the Philippines

Outsourcing IT support to the Philippines can be a challenging process. There are several common challenges that businesses may face when outsourcing IT support to the Philippines. Here are some common challenges and solutions:

Challenge: Language Barrier
Solution: Choose an outsourced IT support company that has a large English-speaking workforce.

Challenge: Time Zone Differences
Solution: Choose an outsourced IT support company that offers 24/7 support.

Challenge: Cultural Differences
Solution: Ensure that the outsourced IT support team understands the business’s culture and values.

Outsourcing vs In-House IT Support: Which is Right for Your Business?

Outsourcing IT support to the Philippines can be a cost-effective and efficient solution for businesses. However, it is important to consider whether outsourcing or in-house IT support is right for the business. In-house IT support can offer more control and flexibility, but it can also be more costly and time-consuming.

Outsourcing IT support allows businesses to access a skilled workforce at a lower cost than hiring in-house. It also gives companies the flexibility to scale their IT support as needed and frees up resources to focus on core business functions.
Ultimately, the decision to outsource or keep IT support in-house depends on the specific needs and goals of each business. Careful consideration of the advantages and disadvantages of each option, as well as the specific needs of the company, can help businesses make an informed decision on which approach is right for them.

Outsourcing IT support to the Philippines can be a smart choice for businesses looking to cut costs and tap into a skilled workforce. However, it’s important to choose the right outsourced IT support company and establish clear lines of communication to ensure that the business’s needs are met. By following the tips and guidelines outlined in this article, businesses can successfully outsource their IT support needs to the Philippines and benefit from the cost savings and skilled workforce that the country has to offer.

 

About Us: Sourcefit is a widely recognized US-managed business process outsourcing company based in Manila, Philippines. We proudly serve over 100 clients with a workforce of more than 1,300 employees. Our global centers can serve multiple markets, and our staff is highly proficient in English, Spanish, French, and Portuguese. Whether you need a few or many employees, we can help you achieve your business goals and build high-quality offshore teams.

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