In today’s business landscape, outsourcing has become a prevalent strategy for companies aiming to achieve greater success. While cost-saving is often the initial reason behind outsourcing, the primary driving factor for businesses, entrepreneurs, and startups lies in the opportunity to enhance focus, improve business efficiency, and yield a higher return on investment (ROI). With this in mind, we will uncover the top 5 recommended outsourced services that can significantly contribute to your company’s growth and prosperity.

Top 5 Recommended Outsourced Services

#1. Accounting and Finance

In the realm of accounting and finance, payroll services and tax preparation emerge as the most frequently outsourced areas. Although these tasks may appear deceptively straightforward, the reality is that their execution involves a demanding process of meticulous preparation and paperwork. Managing payroll and navigating the complexities of tax regulations can consume a significant amount of time and attention, not to mention their sensitive nature.

The stakes are high when it comes to tax and accounting compliance. Any errors or delays in filings can expose businesses to substantial penalties, or worse, trigger costly audits. Recognizing the potential risks and the critical importance of accuracy, companies often opt to outsource their tax and accounting needs to seasoned professionals within trusted outsourcing companies.

By leveraging the expertise of outsourced external specialists, businesses can mitigate the burdensome administrative workload, reduce the chances of costly mistakes, and ensure compliance with tax laws and regulations. Outsourcing tax and accounting functions to trusted experts offers a compelling solution, enabling companies to focus their internal resources on core operations, enhance efficiency, and maintain financial integrity.

#2. Customer Service

Customer service forms a fundamental pillar of successful businesses. However, training individuals to deliver dedicated and exceptional customer care can pose challenges, particularly for small-scale enterprises or newly established businesses. In such cases, outsourcing customer service has emerged as a viable solution for companies seeking to enhance their customer support capabilities and cater to their expanding customer base.

By outsourcing customer service, businesses can rely on external professionals to handle incoming calls and provide an elevated level of customer support. This alleviates the burden of recruiting, training, and managing an in-house customer service team, especially for companies with limited resources or those in their early stages of operation. Furthermore, outsourced contact centers are well-equipped to handle various customer interactions, including telemarketing or both inbound and outbound calls.

Additionally, by entrusting their customer service functions to reliable outsourced contact centers, businesses can concentrate on core operations, nurture customer relationships, and cultivate a positive brand image. The result is an optimized customer service experience that strengthens customer loyalty and ultimately contributes to the overall success and growth of the business.

#3. Human Resources

When it comes to human resources (HR), many companies choose to outsource their recruitment process to external providers in order to streamline operations and optimize resources. The traditional recruitment process can be lengthy and resource-intensive, prompting businesses to seek more efficient alternatives. By outsourcing their HR functions, companies can benefit from the expertise of third-party providers who possess specialized tools, extensive networks, and refined systems for candidate sourcing, hiring, and selection.

The advantages of outsourcing HR extend beyond time and cost savings. External providers are well-versed in utilizing cutting-edge tools and technologies to identify and attract top talent. Their broad network of industry connections and access to a diverse pool of candidates allows them to cast a wider net and identify individuals who align with the company’s requirements and culture.

Moreover, HR outsourcing providers bring valuable insights and industry expertise to the recruitment process. They stay up-to-date with market trends, salary benchmarks, and industry best practices, ensuring that the company’s hiring strategies remain competitive and aligned with industry standards.

Finally, by entrusting recruitment to external HR providers, businesses can focus their internal resources on core operations and strategic initiatives, rather than dedicating significant time and effort to the exhaustive recruitment process. This results in a more efficient allocation of resources, enhanced productivity, and reduced administrative burdens.

#4. Information Technology

Outsourcing Information technology (IT) allows businesses to tap into the knowledge and experience of external IT service providers who possess a deep understanding of the latest technologies, industry trends, and best practices. These providers bring a wealth of expertise across various IT domains, such as network management, infrastructure setup and maintenance, software development, cybersecurity, cloud computing, and IT support.

In the realm of IT services, software application development stands out as the most commonly outsourced function, with approximately 60% of companies opting to outsource either a portion or the entirety of this task. Notably, IT security has witnessed the highest growth rate and now ranks as the second most outsourced function, with 55% of companies in the US and Canada seeking external expertise in this area.

Data security is another crucial aspect of IT that is often outsourced. IT outsourcing companies have the expertise and resources to implement robust security measures, monitor systems for potential threats, and ensure compliance with data protection regulations. This helps businesses safeguard their sensitive information and mitigate the risks associated with data breaches and cyberattacks.

By partnering with IT outsourcing companies, businesses can access a broader range of skills and resources than they might have internally. This helps in overcoming skill gaps and ensures that IT operations are managed by professionals who are well-versed in the intricacies of the field. Additionally, outsourcing IT services allows businesses to scale their IT infrastructure and capabilities more flexibly, aligning them with evolving business needs and avoiding the need for substantial upfront investments.

Furthermore, outsourcing IT services can lead to significant cost savings. Instead of hiring and maintaining an in-house IT team, businesses can benefit from a more cost-effective model where they only pay for the services and support they require, thus reducing overhead costs associated with salaries, training, and infrastructure.

#5. Marketing

In today’s dynamic and competitive marketplace, maintaining a robust marketing strategy is vital for businesses aiming to stay ahead of the competition. From online and social media marketing to traditional print and advertising campaigns, the diverse array of marketing channels requires careful consideration and expert management. If your business lacks an in-house marketing team or seeks to augment existing efforts, outsourcing your marketing functions can be an excellent solution.

Whether you require digital marketing, content marketing, social media management, search engine optimization (SEO), or other specialized marketing services, partnering with the right agency can make a significant impact on your business’s visibility, brand recognition, and customer engagement. The key to successful marketing outsourcing lies in finding an agency that aligns with your specific needs and goals. It is crucial to identify a marketing agency that specializes in the specific type of marketing you require. Conducting thorough research, reviewing their portfolio, and assessing their track record can help you find an agency with a proven track record and expertise in your desired marketing areas.

Ultimately, outsourcing your marketing functions allows your business to focus on its core competencies while benefiting from the expertise and resources of a dedicated marketing team. It provides scalability, cost-efficiency, and the ability to adapt quickly to changing marketing landscapes. 

To learn more about outsourcing, you can read our Top 8 Qualities of an Outsourcing Company in the Philippines article. We invite you to follow us on social media and to visit our website to learn more about our services.

About Us: Sourcefit is a widely recognized US-managed business process outsourcing company based in Manila, Philippines. We proudly serve over 100 clients with a workforce of more than 1,300 employees. Our global centers can serve multiple markets, and our staff is highly proficient in English, Spanish, French, and Portuguese. Whether you need a few or many employees, we can help you achieve your business goals and build high-quality offshore teams.

Latest Awards

Sourcefit’s commitment to excellence has been recognized through numerous industry awards and certifications.

We recently received the Fortress Cyber Security Award from the Business Intelligence Group. Sourcefit was also honored with the prestigious recognition of Best Outsourcing Solutions Provider in the Philippines during the 2023 Business Excellence Awards.

Other awards include: FT ranking of 500 high-growth Asia-Pacific, The Marketing Excellence Awards, Inquirer Growth Champion,  HR Asia Awards, among others.

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7 Benefits of Outsourcing Human Resources
7 Benefits of Outsourcing Finance and Accounting Services

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